At HotTub.co.uk, we are committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases. This Delivery and Returns Policy outlines our delivery procedures and return policies for products purchased on our website.
Delivery
- We offer delivery to addresses within the United Kingdom.
- Delivery times will vary based on the product and the delivery location.
- We will provide you with an estimated delivery date at the time of purchase.
- You will be responsible for ensuring that someone is available to receive the delivery at the designated address.
- If you are not available to receive the delivery, a re-delivery fee may apply.
Returns
- If you are not completely satisfied with your purchase, you may return the product within 14 days of receipt for a full refund.
- To initiate a return, please email us at support@hottub.co.uk with your order number and a description of the issue.
- The product must be in its original condition and packaging and must not have been used.
- The customer is responsible for paying the return shipping costs.
- Refunds will be processed within 7 days of receipt of the returned product.
Defective Products
- If you receive a defective product, please contact us immediately at support@hottub.co.uk.
- We will either replace the product or provide a full refund, at our discretion.
Contact Us
- If you have any questions or concerns regarding our Delivery and Returns Policy, please contact us at support@hottub.co.uk.
